Terms & Conditions

Effective Date: May 2026 These Terms & Conditions apply to all services provided by Precision Finishing Co.

1. Definitions

1.1 Essential Aftercare Plan

A scheduled aftercare and snagging support service provided following completion of eligible decorating, finishing, snagging, or aftercare works.

1.2 Professional Aftercare Plan

An enhanced premium aftercare package providing priority response times, additional inspections, and expanded snagging support following eligible works.

1.3 Works

Any painting, decorating, finishing, snagging, cosmetic repair, aftercare, or associated services carried out by the Company.

1.4 Property

The residential or commercial premises where services are provided.

2. General Terms

2.1

By booking services with the Company, the Client agrees to these Terms & Conditions in full.

2.2

The Company reserves the right to amend these Terms & Conditions at any time. Updated versions will apply to all future bookings and renewals.

2.3

All quotations are subject to site inspection unless otherwise stated.

2.4

Quotations remain valid for 30 days unless otherwise agreed in writing.

2.5

The Company reserves the right to refuse service where conditions are unsafe, abusive, unsuitable, or outside the agreed scope of works.

3. Quotations & Pricing

3.1

All prices are provided in GBP (£)

3.2

Quotations are based on visible conditions at the time of inspection. Additional works discovered during the project may incur additional charges.

3.3

Any variation requested by the Client after acceptance of quotation may result in revised pricing.

3.4

Materials, specialist coatings, access equipment, parking charges, congestion charges, or waste disposal fees may be charged separately unless expressly included.

4. Deposits & Payments

4.1

A deposit may be required before commencement of works.

4.2

Invoices are payable within the payment period stated on the invoice.

4.3

Late payments may incur:

• Suspension of works or aftercare services

• Additional administration fees

• Interest in accordance with the Late Payment of Commercial Debts legislation where applicable

4.4

Ownership of supplied materials remains with the Company until payment has been received in full.

5. Cancellations & Rescheduling

5.1

Cancellations made less than 48 hours before scheduled attendance may incur a cancellation fee.

5.2

The Company reserves the right to reschedule appointments due to:

• Illness

• Severe weather

• Material shortages

• Emergencies

• Circumstances beyond reasonable control

5.3

Deposits may be non-refundable where materials or labour have already been allocated.

6. Client Responsibilities

6.1

The Client shall provide reasonable access to the Property during agreed times.

6.2

The Client must ensure:

• Utilities are available where required

• Areas are reasonably cleared

• Pets and valuables are secured

• Adequate parking or access arrangements are made

6.3

The Company accepts no responsibility for delays caused by restricted access or unprepared working areas.

7. Workmanship & Warranty

7.1

The Company undertakes to carry out all works with reasonable skill and care.

7.2

Minor cosmetic variations, natural material movement, settlement cracking, drying effects, or manufacturer-related issues may occur and do not necessarily constitute defective workmanship.

7.3

Any workmanship concerns must be reported within 14 days of completion unless covered under an active Aftercare Plan.

7.4

No warranty applies where defects arise from:

• Structural movement

• Damp or water ingress

• Client misuse

• Third-party works

• Lack of ventilation

• Environmental conditions

• Existing hidden defects

8. Essential & Professional Aftercare Plans

8.1 Minimum Membership Term

To ensure fair usage and prevent abuse of the service, all Aftercare Plans are subject to a minimum 12-month membership term from the date of activation.

Clients remain responsible for the full minimum membership commitment regardless of service usage frequency.

8.2 Plan Eligibility

Aftercare Plans are only available:

• Following eligible works completed by the Company; or

• Where expressly approved by the Company following inspection.

8.3 Scope of Aftercare

Aftercare Plans are intended for:

• Cosmetic snagging

• Minor finishing adjustments

• Reasonable touch-up works

• Settlement-related cosmetic issues

• Agreed periodic inspections (where included)

Aftercare Plans are not maintenance contracts for unrelated household repairs.

8.4 Exclusions

Aftercare Plans do not cover:

• Major redecorating

• Water damage

• Structural defects

• Mould or damp

• Accidental damage

• Tenant damage

• Abuse or neglect

• DIY repair correction

• Electrical, plumbing, roofing, or building works

• Emergency callouts unless expressly included

8.5 Fair Usage Policy

The Company operates a fair usage policy to prevent excessive or unreasonable callouts.

Excessive service requests beyond normal residential aftercare expectations may result in:

• Additional charges

• Appointment limitations

• Suspension or termination of the plan

Examples of abuse include:

• Repeated non-essential cosmetic requests

• Requests outside the agreed scope

• Excessive frequency of attendance requests

• Intentional damage or misuse

8.6 Appointment Scheduling

All aftercare visits are subject to:

• Availability

• Reasonable notice periods

• Working hours

• Geographic coverage

Professional Plan clients may receive priority scheduling where applicable.

8.7 Missed Appointments

Failure to provide access during a scheduled appointment may incur a missed appointment fee.

Repeated missed appointments may affect continued membership eligibility.

8.8 Non-Transferability

Aftercare Plans are non-transferable and apply only to:

• The registered Client

• The registered Property

8.9 Renewal

After the initial 12-month term, plans may:

• Renew monthly;

• Renew annually; or

• Terminate automatically,

depending on the membership option selected at sign-up.

8.10 Cancellation of Aftercare Plans

The Client may not cancel the agreement during the initial 12-month minimum term unless otherwise agreed in writing.

Where early cancellation is approved, outstanding fees for the minimum term may still become payable.

The Company reserves the right to terminate membership immediately where:

• Payments are missed

• Abuse occurs

• Staff are subjected to threatening or inappropriate behaviour

• Terms are breached

9. Liability

9.1

The Company shall not be liable for:

• Indirect losses

• Consequential losses

• Loss of income

• Delays outside reasonable control

9.2

The Company’s liability shall not exceed the total value paid for the relevant services.

9.3

Nothing within these Terms excludes rights that cannot legally be excluded under UK law.

10. Photographs & Marketing

10.1

The Company may take photographs of completed works for quality control and marketing purposes.

10.2

No personal information or identifying details will be disclosed without permission.

10.3

Clients may request in writing that images of their Property are not used for marketing.

11. Data Protection

11.1

Client information will be processed in accordance with applicable UK data protection legislation.

11.2

Information will not be sold to third parties.

11.3

Client details may be used for:

• Booking management

• Invoicing

• Service updates

• Membership administration

12. Force Majeure

The Company shall not be responsible for delays or failure to perform services due to circumstances beyond reasonable control including:

• Severe weather

• Supply shortages

• Illness

• Transport disruption

• Government restrictions

• Emergencies

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales.

14. Acceptance

By accepting a quotation, booking services, paying a deposit, or subscribing to an Aftercare Plan, the Client confirms acceptance of these Terms & Conditions in full.